Approve a work order

Review and respond to repairs and recommendations from your pool service company in the Work Orders tab. Work orders move through statuses such as Quoted, Approved, Scheduled, In progress, and Completed.

Find and review work orders

1. Sign in to the customer portal.

2. Click the Work Orders tab.

3. Use the filter tabs to narrow the list: All, Needs action, Active, or Done. Needs action shows a count badge when items are waiting.

Respond to a quote

When a work order is in the Quoted status, you will see a Review this quote button. Click it to open the proposal, review the description and any estimated costs, and choose to accept or decline the work.

Approve, decline, or sign a work order

When a work order is in the Quoted status, opening it shows the work-order number, title, status, scheduled date, technician, total, and any scope of work or pricing breakdown. From there you can respond directly.

1. Click Approve · [amount] to approve the work without signing, or Approve & sign electronically to approve and add your signature.

2. To sign, draw your signature on the canvas, enter your full name, and optionally add your email.

3. Click Confirm & sign off.

To decline instead, click Decline, optionally enter a Reason for declining, and click Confirm decline.

After a successful action, the page shows Work order approved. Thank you., Work order has been declined., or Signature recorded successfully. If you have a question before you decide, use Ask your tech to open the Messages tab.

What to do if no work orders appear

Depending on which filter tab you selected, the empty-state messages are:

• All quiet — nothing needs you right now. (when Needs action is empty)

• No active work orders. (when Active is empty)

• No completed work orders yet. (when Done is empty)

• No work orders yet. (when All is empty)

Proposals via direct link

Some repair quotes are sent to you as a direct secure link rather than appearing only in the Work Orders list. When you open that link, the page footer reads Secure Proposal Portal · Powered by followed by your pool service company name. On that page you can:

• Accept the proposal, which triggers the status Proposal Accepted.

• Decline it, optionally entering a Reason (optional) in the text box labeled Let us know why you are declining..., then confirming with Confirm Decline. The status updates to Proposal Declined.

• Clear an e-signature at any time by clicking Clear signature before you submit.

• Cancel the action and return to the proposal with the Cancel button.

If the proposal link does not load, the portal shows This proposal could not be found or the link has expired. Contact your pool service company to request a new link.

For the full steps to review options, accept and sign, or decline a proposal, see Review and accept a proposal.