Sign in to your portal

The portal sends the magic link to the email or phone number your pool service company has on file. If the contact info you entered does not match exactly, the link will not be sent.

What to do:

• Double-check the spelling of your email or the digits of your phone number.

• If you have both an email and a phone on file, try entering the other one.

• Refer to communications from your pool service company to confirm which email address or phone number they have recorded.

• If you are using email, check your spam or junk folder.

• If you are using a phone number, make sure your device can receive SMS text messages.

The portal only sends the magic link to the contact info your pool service company has recorded in your account. You can check any communications from your pool service company to see which email address or phone number they have. Or you can contact your pool service company directly and ask them to confirm the email address or phone number listed in your account. Once you have the correct info, return to the portal sign-in page and try again.

Return to the portal sign-in page and request a new magic link. Open the new link on the same device where you received it. Note that the link will expire after a few minutes.

No. The portal uses magic links for sign-in. You will never create or need to remember a password.

Yes. Opting out of SMS does not affect your ability to access the portal. You can still receive your magic link by email. But you will not be able to sign in using your phone number.

The portal only recognizes the email address or phone number your pool service company has on file. If you need to use a different one, ask your pool service company to update your account.