View your service visits
Check your pool health, upcoming services, and service history from the Health and History tabs in the customer portal.
Health tab — your dashboard
The Health tab is the first page you see when you sign in. It greets you with Welcome back to your pool. and shows your service and billing status at a glance.
Next service and balance
The Next service card shows the date of your next scheduled visit. If nothing is scheduled yet, it says Not yet scheduled and We'll notify you when it's booked. The balance card shows Balance due with a View & pay button when you owe money, or Balance with All clear and No balance due right now. when you do not.
Quick actions
The Quick actions row offers one-tap links to Send Message, Pay bill, History, and Work orders.
Needs your attention
If a work order is waiting for you, a Needs your attention card appears. It shows a count such as 1 item awaiting you or n items awaiting you, lists each pending work order (up to three) with its title and Quote to review, and offers a View all link.
Last visit
The Last visit section shows the visit date and technician notes. If photos were taken, the label reads Pool after service. Before your first visit the placeholder says Photos will appear after your next visit. Click See every visit to jump to the full History tab. For a customer with multiple properties, the heading is Last visit · [property name].
Other recent visits
The Other recent visits section lists additional recent visits beyond the most recent one.
What's ahead
The What's ahead section shows your upcoming visits in a timeline, with each visit's weekday, date, property, and technician. The first upcoming visit appears in the Next service card, and the timeline lists the following visits.
Equipment
The Equipment section lists each piece of equipment and its condition. Conditions are shown as tags: Excellent, Good, Fair, Worn, or Replace.
If the dashboard fails to load, the portal shows Unable to load your dashboard right now. Try refreshing the page or signing out and back in.
History tab — past visits
Sign in to the customer portal.
Click the History tab.
The page title is Service History and the subtitle shows either the number of visits on record or Your past service visits.
Browse the list to see technician notes, photos, and videos from each past visit. Short videos appear alongside photos in the Before and After sections of a visit.
If there are more visits than fit on one page, use Previous and Next to move through pages, or read the text Page X of Y to see where you are.
You can rate a completed visit from the History tab. See Rate a service visit for the steps.
Your service history covers the whole property. If you own multiple pools, they appear as Bodies of water labels on the dashboard rather than as a selector.
The history list includes completed, skipped, and cancelled visits. Each visit card shows its status — Completed, Skipped, or Cancelled — along with the service date, property, and technician. A skipped visit shows the reason in a Skip Reason field, and a visit with an arrival time shows the Service time.
Open a visit from the service-complete message
When a service visit is finished, your pool service company may email or text you a link that opens that specific visit — no sign-in needed. The email button reads View Service Details and the text message says View details: followed by the link. Opening it shows the visit's notes and photos, and lets you rate it. If you are signed in, you can also edit your rating from this page.