Message your service team

Communicate with your pool service team through the Messages tab in the customer portal. All messages live in one shared conversation thread, so you and your technician can see the full history.

Send a message

1. Sign in to the customer portal.

2. Click the Messages tab.

3. Tap the attachment button labeled Attach photo if you want to include a picture or document. You can attach one file at a time.

4. Type your message in the composer. The placeholder text reads Write a message…

5. Click Send.

6. While the message is being sent, the button changes to Sending…

You can attach photos (JPEG, PNG, WebP, HEIC/HEIF) or a PDF, up to 10 MB each. Before you send, you can remove an attachment by clicking Remove attachment on the preview. If a file is too large or not an allowed type, the portal shows Attachment failed with the message We could not attach that file. Please try again.

What to message about

Customers commonly use messaging to:

• Ask questions about upcoming visits or recent service

• Report a pool issue such as cloudy water or equipment trouble

• Request a repair or extra service

• Follow up on an invoice or payment question

Messages you may receive from your pool service

Your pool service company may also reach out to you through the portal. You might see messages about:

• Work orders that need your approval

• Updates after a service visit

• Billing or payment reminders

• General updates about your pool care

Check the Messages tab regularly so you do not miss any requests that need your attention.

You can also directly reply to email messages or SMS text messages from your pool company and those replies will appear in your message history on the Messages tab.

If the conversation is empty

When no messages exist yet, the page shows Send a message below to start the conversation with your pool service team. Use the composer to send your first message.

If you do not see a response

Pool service teams usually reply during business hours. If you sent a message and have not heard back after a reasonable time, check that your message went through and that you are still signed in to the portal. If you are unsure whether your message was received, you can send a polite follow-up in the same thread.