Rate a service visit

Rate a completed service visit from one to five stars and add a comment so your pool service company knows how the visit went. You can rate from the History tab in your portal, or from the rating link in the service-complete email or text message.

Rate a visit from the History tab

Only completed visits can be rated. Expand a completed visit in your service history to reach the rating control.

1. Sign in to the customer portal.

2. Click the History tab.

3. Find a completed visit and expand it.

4. Select a star from 1 to 5.

5. Add a comment in the box that appears.

6. Click Save.

The comment prompt changes with your rating. For five stars it reads Let us know what went well; for ratings of one to four stars it reads Please let us know what we can do better. For ratings of three stars or below, a comment is required before you can save, and the portal shows Please tell us what went wrong so we can put it right.

Rate from the service-complete message

When a visit is finished, your pool service company may send you a rating link by email or text. The email asks How did [technician name] do? with the message Tap a star — it only takes a second. The text message ends with Rate your tech: followed by the link.

1. Open the rating link from the email or text message.

2. Select a star. The page shows How did [technician name] do? and Service on [date].

3. Add a comment in the box that appears.

4. Click Send.

Your rating is not sent until you press Send. After you send it, the portal opens the service visit so you can review the details.

Change a rating you already gave

You can revise a rating from the History tab at any time.

1. In the History tab, expand the completed visit.

2. Click Edit next to your saved rating.

3. Choose a new star rating or update your comment.

4. Click Save, or Cancel to keep your previous rating and comment.