Pay an invoice
You can pay any outstanding invoice directly through the Billing tab in the customer portal. The portal uses a secure Stripe checkout, and your pool service company is notified once the payment is complete. If an invoice is on a payment plan, it shows On a payment plan and is paid through the plan installments instead. See Payment plans for details.
Before you start
Make sure you can sign in to the portal. You will need the email address or phone number your pool service company has on file. If you have not signed in before, visit https://app.chiseltide.com/portal and request a magic link.
Pay an invoice
Sign in to the customer portal.
Click the Billing tab at the top of the page.
Look for the Recent invoices section.
Find the invoice you want to pay. If it is due, the row shows a Pay Now button.
Click Pay Now to open the payment flow.
The payment modal asks How would you like to pay? Choose Credit Card or US Bank Account, then click Cancel if you want to go back, or continue to enter your details.
Submit the payment and wait for the confirmation.
After you pay
The portal updates the invoice status. Depending on the outcome, you may see a banner such as Payment successful, Payment Processing, or Payment Failed. Status badges on invoices include Paid, Due, Processing, and Overdue. If the payment fails, the portal shows the message We could not start the payment. Please try again.
Other ways to start payment
From the Health tab dashboard, if you have a balance due, the Balance card shows View & pay. Clicking it takes you straight to the invoice so you can pay without browsing the Billing tab first.
Need help?
If you do not see an invoice you were expecting, or if the payment does not go through, contact your pool service company directly. They can resend the invoice, check your account status, or help you complete the payment another way.