Pay an invoice
You can pay any outstanding invoice directly through the Billing tab in the customer portal. The portal uses a secure Stripe checkout, and your pool service company is notified once the payment is complete. If an invoice is on a payment plan, it shows On a payment plan and is paid through the plan installments instead. See Payment plans for details.
Before you start
Make sure you can sign in to the portal. You will need the email address or phone number your pool service company has on file. If you have not signed in before, visit https://app.chiseltide.com/portal and request a magic link.
Pay an invoice
Sign in to the customer portal.
Click the Billing tab at the top of the page.
Look for the Recent invoices section.
Find the invoice you want to pay. If it is due, the row shows a Pay Now button.
Click Pay Now to open the payment flow.
The payment modal asks How would you like to pay? Choose Credit Card or US Bank Account, then click Cancel if you want to go back, or continue to enter your details.
Submit the payment and wait for the confirmation.
Pay multiple invoices together
When more than one invoice is due, the Billing balance card shows a button labeled Pay $[total] that lets you clear several invoices in one payment.
On the Billing tab, click Pay $[total] on the balance card.
In the Which invoices would you like to pay? window, every payable invoice is selected by default, oldest first.
Untick any invoice you do not want to pay, or use Clear all or Select all.
Click Pay $[selected total].
Choose a card and confirm the payment.
This combined payment is card-only, so it uses a credit card rather than a bank account. If you leave an older invoice unselected while paying a newer one, the portal warns you that the older balance stays unpaid and is the kind that goes to collections. You can still continue. After the payment succeeds, the portal shows Your payment has been processed successfully.
After you pay
The portal updates the invoice status. Depending on the outcome, you may see a banner such as Payment successful, Payment Processing, or Payment Failed. Status badges on invoices include Paid, Due, Processing, and Overdue. If the payment fails, the portal shows the message We could not start the payment. Please try again.
If you pay with a bank account
Bank account (ACH) payments are not instant. After you submit, the portal shows Your bank payment has been submitted. Funds typically take 3–5 business days to clear. The invoice stays in a Processing state until the funds clear.
If a bank payment needs verification
When you pay an invoice with a bank account that still needs verification, no money has moved yet. The invoice shows a Needs confirming badge, and the row explains: Bank account not confirmed — nothing has been taken. Confirm the $0.01 deposit by [date] or pay another way. When a verification link is available, the row shows Confirm now →.
Find the $0.01 deposit from Stripe, note the 6-character code starting with SM, and confirm it before the deadline shown in the portal. If you do not confirm in time, the invoice returns to unpaid so you can safely pay another way — an old, unverified bank payment will not be completed after you have paid the invoice by another method.
Track your recent payments
The Billing tab lists a Recent payments section that shows each payment you have made, its amount, the payment method (Bank, Card, Cash, Check, or Other), and the date. Each payment shows a status — processing, completed, failed, refunded, or disputed — and, when one payment settled several invoices, the invoice numbers it covered.
Other ways to start payment
From the Health tab dashboard, if you have a balance due, the Balance card shows View & pay. Clicking it takes you straight to the invoice so you can pay without browsing the Billing tab first.
Need help?
If you do not see an invoice you were expecting, or if the payment does not go through, contact your pool service company directly. They can resend the invoice, check your account status, or help you complete the payment another way.